1. Eligibility for Return or Replacement
You may request a return or replacement under the following conditions:
✔ Damaged or Leaked Products
If the product is delivered in damaged condition, leaked, or tampered with.
✔ Wrong Product Received
If you receive a different product, variant, or quantity than what you ordered.
✔ Quality Concerns
If you believe the oil is spoiled, has unusual smell, taste, or color (requires inspection and proof).
2. Conditions Where Returns Are Not Accepted
We do not accept returns if:
✘ The product seal is opened or tampered (except in case of quality issue).
✘ The product has been used.
✘ The return request is raised after 7 days of delivery.
✘ The product was damaged due to improper storage by the customer.
3. Return Request Process
To file a return or replacement request:
Contact us at:
Email: support@shreemadhavoil.com
(You can change this)
Phone/WhatsApp: +91-9530488488
Share your Order ID, product details, and reason for return.
Provide clear photos/videos of the product, packaging, and issue.
Once approved, the product will be picked up from your address (if applicable).
4. Refund Policy
Refunds are processed in the following cases:
✔ Product Not Delivered
Full refund if order is cancelled before dispatch or lost in transit.
✔ Returned Product Approved
Once the return is inspected and approved.
Refund Timeline:
Refund will be processed to your original payment method within 3–7 working days after approval.
5. Replacement Policy
If you prefer a replacement instead of a refund:
✔ A fresh product will be sent once the returned item is picked up or approved.
✔ Replacement is subject to product availability.
6. Cancellation Policy
Customers can cancel the order before it is dispatched.
After dispatch, cancellation is not possible.
7. Contact Information
For any queries related to returns or refunds, please reach us at:
Shree Madhav Oil Industries
Brand: White Elephant
📩 Email: support@shreemadhavoil.com
📞 Phone/WhatsApp: +91-9530488488
📍 Address: (Ajmer , Rajasthan)